Nassau Community College is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA), a private nonprofit organization [501(c)(3)] that helps expand students’ access to educational opportunities and ensure more efficient, consistent, and effective regulation of distance education programs. NCC follows the complaint resolution policies and procedures outlined within the SARA Policy Manual and the Student Complaint Process on the NC-SARA website.
Every student deserves a positive educational experience. Sometimes a student’s experience may not be what was anticipated, and the student may have a concern or a complaint. A SARA student has the right to lodge a complaint or grievance. Student complaints relating to consumer protection laws offered under the terms and conditions of NC-SARA, must first be filed with the institution to seek resolution. Students taking online classes offered by NCC while residing in states other than New York should attempt to resolve any issues or complaints through the Office of the Dean of Students for investigation and resolution.
If an issue cannot be resolved internally, a student may file a complaint with the New York State Department of Education.
This is in compliance with the U.S. Department of Education's Program Integrity Regulations related to State Authorization.