Student E-Mail FAQ

STUDENT E-MAIL FAQ

How do I create my e-mail account? What is my e-mail address?I forgot my login name.What is my MyNCC E-mail Password?Why is my e-mail account suspended?I need my password reset.I cannot send e-mail.I cannot receive e-mail.Where do I access my e-mail account?Who is eligible to obtain a e-mail account at Nassau?How can I look up the e-mail address of a faculty or staff member?How do I change my e-mail password?What services are included in my e-mail account?What options do I have for accessing e-mail?Where can I find more information? What if I have a question and/or problem with e-mail?How do I enable my Browser's cookie functionality?I cannot login with my Password and I see a picture with random letters.My name and/or email address is incorrect or misspelled. How do I create my E-mail account?All incoming students starting in Spring 2009 will be automatically given a E-mail account.BACK TO TOP Your full Student E-mail address is:NCC-ID@students.ncc.edu -OR- FirstName.LastNameXXX@students.ncc.eduWhere "XXX" are the last three numbers in yor NCC-ID.BACK TO TOP Your Student E-mail login name is your NCC-ID@students.ncc.edu. (e.g. N00000001@students.ncc.edu)BACK TO TOP What is MyNCC E-mail Password?Your email password is your six-digit Personal Identification Number (PIN) from MyNCC-Banner. If your current PIN does not work when trying to activate your account, use instead the original assigned index PIN (your date of birth in MMDDYY format).BACK TO TOP If you E-mail account has become suspended our Help Desk team will contact Google. Go to address, http://studemailhelp.ncc.edu/StudentHelpCenterEMail/tabid/7693/Default.aspxBACK TO TOP Please follow the following steps to have your E-mail password reset: http://www.ncc.edu/campusservices/technologyandcomputing/studentemail/studentemail_passwordreset.shtmlBACK TO TOP If you are unable to login to your E-mail account please check and see if any Internet security, firewall, anti-virus, or pop-up blocking software is installed on your computer. Also try clearing out your Internet cache and cookieshttp://mail.google.com/support/bin/answer.py?hl=en&answer=8840 Double check the spelling of the recipients e-mail address and make sure you haven’t changed the index E-mail settings for your account.If you are getting a specific error from Google please let us know so it can be researched. http://studemailhelp.ncc.edu/StudentHelpCenterEMail/tabid/7693/Default.aspx BACK TO TOPIf you are unable to login to your Gmail account please check and see if any Internet security, firewall, anti-virus, or pop-up blocking software is installed on your computer. Also try clearing out your Internet cache and cookieshttp://mail.google.com/support/bin/answer.py?hl=en&answer=8840 Double check the spelling of your Gmail address and make sure you haven’t changed the index Gmail settings for your account.If you are getting a specific error from Google please let us know so it can be researched. http://studemailhelp.ncc.edu/StudentHelpCenterEMail/tabid/7693/Default.aspx BACK TO TOPYou can access your student e-mail account going to either http://mail.students.ncc.edu or http://www.ncc.edu/studentemail/ then click on the  Student Login.BACK TO TOP How do I log in to my E-mail account?Students can access their Google Apps account by either going directly to the login screen to address http://mail.students.ncc.edu or http://www.ncc.edu/StudentEmail, then click on the Student E-mail Login button.BACK TO TOP Who is eligible to obtain a E-mail account?Currently, this service is available to currently enrolled students automatically. We are not opening this service up to Faculty and Staff at this time.BACK TO TOP How can I locate the e-mail address of a faculty or staff member?The faculty and staff directory is located at http://www.ncc.edu/contactus/Directory.aspx. Once the address located in the directory, simply cut and paste the address into your webmail "To:" field. Gmail will remember who you've sent to in the past so you will only need to do this once per contact.BACK TO TOP How do I change my E-mail password?Please follow this link: http://www.ncc.edu/campusservices/technologyandcomputing/studentemail/studentemail_passwordreset.shtmlBACK TO TOP What if I forgot my Password?Please follow this link: http://www.ncc.edu/campusservices/technologyandcomputing/studentemail/studentemail_passwordreset.shtml BACK TO TOP What services are included in my E-mail account?The current suite of services offered includes: Mail, Calendar, Docs, and Talk. As Google develops new tools, Nassau and Google will collaborate to bring them to you.BACK TO TOP What options do I have for accessing email?The primary option is  - http://mail.students.ncc.edu or http://www.ncc.edu/StudentEmailIMAP:Configuring instructions are very similar to Gmail. In your mail client, anytime you're asked for an email address, enter your username followed by @students.ncc.edu(N00322001@students.ncc.edu).The incoming server is still imap.gmail.com and outgoing server is smtp.gmail.com. For more client-specific instructions, such as Outlook Express, visit http://google.com/support/a/users/bin/answer.py?answer=12103.MobileConnect to the web:Enter http://mail.google.com/a/mail.students.ncc.edu , and select OK. Bookmark the location for later. If you have a BlackBerry, you can download the mail application. Navigate to http://m.google.com/a. It has most of the webmail features - search and conversation view. With automatic syncing, actions taken on your Blackberry are reflected in your email account. This is separate from the Gmail for mobile application. A red M icon will appear for Gmail and a blue M icon will appear for our Google Apps email.BACK TO TOP Where can I find more information?Go to Address, http://www.ncc.edu/StudentEmail/Tutorials.htmBACK TO TOP What if I have a question and/or problem with e-mail?Go to Address, http://studemailhelp.ncc.edu/StudentHelpCenterEMail/tabid/7693/Default.aspxBACK TO TOP How do I enable my Browser's cookie functionality?If you're seeing a message that your browser's cookie functionality is turned off, it's possible that you don't have cookies enabled in your browser. Go to Address, http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=61416BACK TO TOP I cannot login with my Password and I see a picture with random lettersIf you're seeing an image similar to the one below it's because you've entered a wrong password or username multiple times.  You'll need to enter the correct Username, Password AND the letters you see below.BACK TO TOP If your name and/or email address is incorrect or misspelled please open a Help Desk Ticket and select "Incorrect/Misspelled Name" under the "Which best describes your problem" drop down box.BACK TO TOP